HVAC Service Coordinator/Dispatcher-Charlottesville, VA

HVAC Service Coordinator/Dispatcher

📍 Location: Charlottesville, VA

💼 Job Type: Full-Time | In-Office

About the Opportunity

A leading commercial mechanical contractor is seeking an experienced and customer-focused Service Coordinator to support its Building Services team in Charlottesville. This role plays a critical part in managing technician schedules, dispatching service calls, coordinating materials, and maintaining strong customer communication.

If you thrive in a fast-paced environment and enjoy keeping operations running smoothly, this could be the right opportunity for you.

Key Responsibilities

• Develop and maintain short- and long-term schedules for 10–15 HVAC Service Technicians
• Meet regularly with service leadership to review workload and scheduling priorities
• Schedule and dispatch technicians for service calls, repairs, and inspections
• Coordinate directly with customers throughout the service process
• Ensure technicians have accurate job details, materials, and documentation
• Answer incoming service calls and generate work orders
• Create and manage purchase orders; track materials and update customers on delivery timelines
• Maintain accurate scheduling and service records
• Support emergency scheduling and high-volume service periods
• Collaborate with office and field teams to meet operational goals

Qualifications

• Experience in service coordination, dispatching, or project administration (mechanical, HVAC, plumbing, or electrical contractor preferred)
• Strong proficiency in Microsoft Office, particularly Excel (Excel-heavy role)
• General knowledge of HVAC systems and terminology preferred
• Excellent organizational skills with the ability to manage multiple priorities
• Strong communication and customer service skills
• Ability to make independent decisions and remain calm under pressure
• Willingness to work flexible hours and occasional overtime

Compensation & Benefits

• Competitive salary
• 401(k) plan with company match
• Comprehensive medical, dental, vision, life, and disability insurance
• Paid time off and paid holidays
• Career growth and advancement opportunities
• Employee assistance and referral programs
• Stable, team-oriented work environment

📩 Apply today to join a well-established mechanical services team and play a key role in delivering outstanding customer support and operational excellence.

Equal Opportunity Employer. All qualified applicants—including women, minorities, veterans, and individuals with disabilities—are encouraged to apply.