Strategic Account Manager

Strategic Account Manager

Location: Richmond, Virginia

Job Type: Full-Time, Exempt

Pay: $50-100k base salary + comission

About the Role

Put your technical knowledge and customer relationship skills to work with Kodiak Labor's Service team. As a Strategic Account Manager, you’ll manage existing accounts, build lasting customer relationships, and develop mechanical, electrical, and plumbing solutions that support revenue growth and customer retention.

You’ll help customers plan equipment upgrades, evaluate maintenance needs, and make informed decisions about their facilities. Working closely with sales and operations, you’ll provide maintenance estimating support and help ensure service agreements continue to meet customer needs.

What You’ll Do

• Build trusted relationships with assigned customers and understand their goals, priorities, and decision-making processes
• Develop and execute account plans to grow business and retain customers
• Identify solutions for mechanical, electrical, and plumbing system issues, including equipment upgrades
• Survey equipment and systems to support maintenance estimates and service project opportunities
• Manage service agreement renewal dates and recommend changes to align agreements with customer needs
• Lead or assist with equipment evaluations, capital budgets, and customer energy initiatives
• Understand each customer’s service scope and requirements, and coordinate with sales and operations to support delivery
• Provide technical support for complex service project opportunities
• Track quotes, upcoming opportunities, wins, and losses, and review progress with your supervisor
• Participate in customer meetings and at least one industry networking group
• Assist with accounts receivable as requested
• Follow company safety procedures and demonstrate safety, integrity, empathy, and urgency in your work

What You Bring

• Technical knowledge of HVAC, plumbing, refrigeration, or electrical equipment, along with estimating and sales knowledge—or an equivalent combination of technical training and experience
• Ability to translate customer needs into practical technical solutions
• Strong communication, relationship-building, and customer service skills
• Strong planning, scheduling, organization, and analytical skills
• Ability to interpret computerized cost data and systems
• Advanced proficiency in Microsoft Office and other business software
• Ability to manage multiple priorities independently in a fast-paced environment
• Ability to collaborate with teammates and lead when appropriate
• Sound judgment and the ability to remain calm when handling urgent situations
• Ability to travel to customer facilities, jobsites, and meetings
• Availability Monday through Friday, with occasional evening, weekend, and additional hours as needed

Preferred

• Experience supporting commercial mechanical, electrical, or plumbing service customers
• Familiarity with service agreement renewals and account growth planning
• Experience with equipment evaluations, capital budgeting, or energy initiatives
• Participation in industry organizations such as AEE, ASHRAE, VSHE, or ABC

What You Get

• Full-time opportunity with Kodiak Labor's Service team
• Responsibility for an assigned customer portfolio
• Opportunities to apply technical expertise to customer solutions and account growth
• Collaboration with sales, operations, and service leaders
• $50-100k base salary + commission and car allowance. Expected OTE for your first year is $150k