HVAC Service Manager

Service Manager – HVAC

Location: Raleigh, NC

Job Type: Full-time/On-site

Reports To: Branch Manager

Pay Range: $80,000-$100,000 + Service Manager Bonus Plan 

Position Summary:

We are seeking a results-driven Service Manager to lead a team of HVAC technicians in delivering high-quality service, repair, and retrofit solutions. This role is responsible for driving business performance, maintaining safety compliance, training field staff, and ensuring outstanding customer service. If you're a hands-on leader with a strong background in HVAC and field team management, we want to hear from you.

Key Responsibilities:

Leadership & Team Development

• Supervise, train, and mentor HVAC service technicians
• Plan, assign, and review daily work performance
• Conduct performance evaluations and support career growth
• Manage team staffing including hiring, onboarding, and development
• Ensure technician safety compliance and adherence to company policies

Operational Oversight

• Manage daily operations including dispatch, job scheduling, and materials coordination
• Review technician work and job records to ensure quality and safety standards
• Support technicians with technical guidance and troubleshooting assistance
• Ensure efficient use of tools, vehicles, and workforce to optimize productivity

Financial & Business Performance

• Responsible for achieving financial goals, gross margins, and profitability targets
• Oversee revenue growth across all lines of service: demand work, service agreements, and retrofit projects
• Maintain 92%+ service agreement renewal rate
• Regularly review service profitability reports and implement corrective actions when needed

Customer Service & Field Support

• Serve as a primary point of contact for customer communication and escalations
• Assist customers with solutions, quotes, and service requests
• Prepare for on-site visits, ensuring materials and coordination are in place
• Maintain positive relationships and build customer loyalty through responsive service

Qualifications:

• 5+ years of HVAC service experience, with strong knowledge of HVAC systems, electronics, and controls
• 1–3 years of supervisory experience preferred
• Bachelor’s degree (preferred), or associate degree/technical certificate in HVAC
• Proven ability to manage teams, resources, and service operations
• Proficiency in Microsoft Office (especially Excel) and service management software
• Excellent written and verbal communication skills
• Strong interpersonal, problem-solving, and time management abilities
• Technologically proficient and data-driven decision maker
• Ability to remain calm and professional in high-pressure situations
• Willingness to work overtime, weekends, and occasional overnight travel as needed

Preferred Skills:

• Experience reading schematics and interpreting technical documentation
• Strong understanding of safety regulations (OSHA) and field compliance
• Ability to analyze service metrics and identify performance improvements
• Comfortable with hands-on involvement when needed to support field teams

Why Join Us?

• Lead a skilled team in a collaborative, growth-oriented environment
• Drive performance and make a direct impact on business outcomes
• Enjoy career development opportunities in a respected and stable organization

🧰 Apply today to lead a high-performing HVAC service team and elevate your management career!