Service Manager – Commercial/Industrial HVAC

📍 Location: Raleigh, NC

💼 Job Type: Full-Time | On-Site

💲 Salary Range: $80,000–$100,000 + Service Manager Bonus Plan

📌 Reports To: Branch Manager

Position Summary

We are seeking a results-driven Commercial HVAC Service Manager to lead a team of HVAC Service Technicians in delivering high-quality service, repair, preventative maintenance, and retrofit solutions.

This position combines field leadership, operational management, financial accountability, technician development, and customer relationship management. The ideal candidate is a hands-on HVAC leader who understands both the technical and business sides of commercial service operations.

Key Responsibilities

Leadership & Team Development

• Lead, train, coach, and mentor Commercial HVAC Service Technicians
• Plan, assign, and review daily technician workloads and performance
• Conduct performance evaluations and support technician career development
• Manage staffing needs, including hiring, onboarding, and training
• Promote a strong safety culture and ensure compliance with company policies

Service Operations

• Manage daily service operations, including dispatch, scheduling, and materials coordination
• Review technician work and service documentation for quality and accuracy
• Provide technical troubleshooting and field support to technicians
• Optimize utilization of technicians, vehicles, tools, and other resources
• Ensure service calls and projects are completed safely, efficiently, and professionally

Financial & Business Performance

• Achieve departmental revenue, gross margin, and profitability targets
• Drive revenue growth across:
  • Demand service
  • Preventative maintenance agreements
  • Service projects and retrofits
• Maintain a 92%+ service agreement renewal rate
• Review service profitability reports and identify opportunities for improvement
• Monitor operational KPIs and implement corrective actions when necessary

Customer Service & Business Development

• Serve as a primary point of contact for key customers and escalations
• Develop solutions and recommendations for customer HVAC needs
• Assist with estimates, quotes, repairs, and service opportunities
• Build strong, long-term customer relationships
• Identify opportunities to expand existing customer relationships and service offerings

Qualifications

• 5+ years of commercial HVAC service experience
• Strong knowledge of HVAC equipment, electronics, controls, and troubleshooting
• 1–3 years of supervisory or management experience preferred
• Bachelor's degree preferred, or Associate degree/technical certificate in HVAC or related field
• Proven ability to lead technicians and manage service operations
• Strong understanding of financial performance, productivity, and service metrics
• Proficiency with Microsoft Office, especially Excel, and service management software
• Excellent written and verbal communication skills
• Strong interpersonal, organizational, and problem-solving abilities
• Comfortable making data-driven business decisions
• Ability to remain calm and professional during emergencies and high-pressure situations
• Willingness to work occasional overtime, weekends, and overnight travel as business needs require

Preferred Skills

• Ability to read HVAC schematics and technical documentation
• Strong understanding of OSHA regulations and field safety compliance
• Experience analyzing service KPIs, gross margins, and profitability
• Ability to identify and implement operational improvements
• Comfortable providing hands-on technical support to technicians when necessary

Benefits Package

• Competitive salary of $80,000–$100,000, based on experience
• Service Manager Bonus Plan
• Company-provided phone and laptop
• Vehicle allowance or mileage reimbursement
• Comprehensive health coverage: Medical, dental, and vision
• Retirement plan with employer match
• Short- and long-term disability insurance
• Paid time off and holiday schedule
• Ongoing training and leadership development
• Stable, year-round work with long-term growth potential

Why Join Us?

• Lead and develop a skilled commercial HVAC service team
• Make a direct impact on revenue, profitability, and customer satisfaction
• Work in a collaborative, growth-oriented environment
• Combine your HVAC technical expertise with business leadership
• Build a long-term management career with a stable and respected organization

Work Authorization

Applicants must be legally authorized to work in the United States at the time of hire.

This employer does not provide current or future visa sponsorship or transfer sponsorship for employment.

📩 Apply today to lead a high-performing commercial HVAC service team and take the next step in your management career.