Service Manager – Commercial/Industrial HVAC

📍 Location: Charlotte, NC

💼 Job Type: Full-Time | On-Site

💲 Pay Range: $80,000–$100,000 + Service Manager Bonus Plan

📌 Reports To: Branch Manager

Position Summary

We are seeking a results-driven Service Manager to lead a team of commercial HVAC technicians in delivering high-quality service, repair, and retrofit solutions. This role is responsible for driving business performance, maintaining safety compliance, developing field personnel, and ensuring exceptional customer service.

The ideal candidate is a hands-on leader with strong HVAC technical knowledge, proven team management experience, and a passion for operational excellence.

Key Responsibilities

Leadership & Team Development

• Supervise, train, mentor, and develop commercial HVAC Service Technicians.
• Plan, assign, and review daily work performance.
• Conduct performance evaluations and support employee career growth.
• Assist with recruiting, hiring, onboarding, and technician development.
• Ensure compliance with all company safety policies and OSHA standards.

Operational Leadership

• Manage daily service operations, including dispatch, scheduling, and material coordination.
• Review technician work to ensure quality, productivity, and customer satisfaction.
• Provide technical guidance and troubleshooting support to field personnel.
• Maximize efficiency of labor, vehicles, tools, and equipment.
• Support demand service, preventive maintenance, and retrofit operations.

Financial & Business Performance

• Drive branch profitability by achieving financial goals and gross margin targets.
• Support revenue growth through demand service, service agreements, and retrofit projects.
• Maintain a 92%+ service agreement renewal rate.
• Analyze service profitability reports and implement corrective action plans.
• Monitor KPIs and continuously improve operational performance.

Customer Service & Field Support

• Serve as the primary point of contact for customer escalations.
• Develop solutions, proposals, and service recommendations.
• Coordinate field activities to ensure successful project execution.
• Build and maintain strong customer relationships through responsive service.

Qualifications

• Minimum 5 years of commercial HVAC service experience
• 1–3 years of supervisory or management experience preferred
• Bachelor's degree preferred, or Associate degree/technical certification in HVAC or related field
• Strong knowledge of commercial HVAC systems, controls, and electronics
• Experience leading service teams and managing field operations
• Proficiency with Microsoft Office (especially Excel) and service management software
• Excellent communication, leadership, and organizational skills
• Strong analytical and problem-solving abilities
• Ability to remain calm and effective in fast-paced environments
• Willingness to work occasional overtime, weekends, and overnight travel as needed

Preferred Skills

• Ability to interpret HVAC schematics and technical documentation
• Strong understanding of OSHA regulations and field safety compliance
• Experience analyzing service metrics and driving operational improvements
• Comfortable providing hands-on technical support when needed

Benefits Package

• Competitive salary plus performance-based bonus plan
• Company-provided phone and laptop
• Vehicle allowance or mileage reimbursement
• Medical, dental, and vision insurance
• 401(k) with employer match
• Short- and long-term disability insurance
• Paid vacation, holidays, and sick leave
• Ongoing leadership development and technical training

Why Join Us?

• Lead a highly skilled commercial HVAC service team
• Make a measurable impact on branch growth and customer satisfaction
• Work in a collaborative, growth-focused environment
• Build a long-term leadership career with a stable, respected organization

Work Authorization

Applicants must be legally authorized to work in the United States at the time of hire.

This employer does not provide current or future visa sponsorship or transfer sponsorship for employment.

📩 Apply today to take the next step in your HVAC leadership career.

Equal Opportunity Employer. Veterans and individuals with military experience are encouraged to apply.