L2 Systems Analyst

L2 Support Analyst

📍 Comfort Systems Kentucky Office | 2891 Lexington Road, Richmond, KY 40475

💰 Base Salary: $58,000–$70,000 + Eligible for Additional Incentives

Position Summary

The IT Systems Support Analyst serves as the primary front-line technical support resource for end users, reporting directly to the IT Director. This role is responsible for resolving hardware, software, network, and mobile device issues while ensuring a high level of customer service across the organization.

You will manage service tickets, perform root cause analysis, support onboarding and offboarding, and help maintain a stable, secure, and efficient IT environment across multiple platforms and locations. This is a highly visible, hands-on role that keeps day-to-day operations running without friction.

Why This Role Matters

Every organization runs on its systems. When technology stalls, productivity follows. This role ensures employees stay connected, supported, and equipped to perform at their best. You are the bridge between users and infrastructure, solving problems before they ripple.

Key Responsibilities

• Log, process, prioritize, and resolve help desk tickets
• Diagnose and troubleshoot hardware, software, networking, and telecom issues
• Provide in-person, phone, and email support with strong customer service
• Configure and deploy desktops, laptops, and peripherals
• Perform new hire onboarding and terminated employee offboarding
• Install patches, updates, and system upgrades
• Repair or replace damaged hardware and mobile devices
• Manage mobile devices using MDM tools
• Conduct root cause analysis and develop preventative checklists
• Coordinate with vendors for escalated support
• Create documentation and train end users as needed
• Occasionally travel to remote offices
• Lift and move hardware up to 40 lbs when required

Required Qualifications

Experience:

• 1–5 years in an end-user facing IT support role
• Experience supporting distributed users preferred

Education:

• Associate degree in computer-related discipline required
• Bachelor’s degree preferred
• Relevant technical certifications considered

Technical Skills:

• Windows 10 & 11
• Microsoft Office 365
• Autodesk
• Web conferencing platforms
• Copiers / MFP printers
• iPhones, iPads, and MDM tools
• Basic TCP/IP networking (DHCP, DNS, VPN)
• Unifi access points
• Meraki security appliances
• Phone systems

Work Environment

• Fast-paced with regular interruptions
• Requires strong prioritization and adaptability
• Occasional emergency response support
• Ability to communicate calmly and clearly under pressure