Service Dispatcher-Newport News, VA

Service Dispatcher

📍 Location: Newport News, VA

💼 Job Type: Full-Time | In-Office

🕒 Schedule: Monday–Friday, standard business hours

About the Opportunity:

We’re looking for a highly organized and customer-focused Service Dispatcher/Coordinator to join our Building Services Team in Newport News, VA. This role plays a vital part in ensuring efficient technician scheduling, strong communication between teams, and excellent service delivery to our customers.

If you enjoy being a central point of contact and thrive in a fast-paced, people-first environment—this opportunity is for you.

Key Responsibilities:

• Coordinate and dispatch 10–15 HVAC Service Technicians for daily service calls, inspections, and quoted work
• Maintain short- and long-term technician schedules; update assignments based on priorities and emergencies
• Communicate with customers at every stage of the job cycle, ensuring satisfaction and clarity
• Assist in answering service phone lines and generate work orders from internal and external requests
• Create and track purchase orders; assist with pre-ordering materials for repairs and maintenance
• Manage delivery tracking and update customers on expected material arrival
• Maintain truck inventory and support accurate billing and payroll processes
• Assist with service contract administration, including logging, renewal tracking, and revenue forecasting
• Collaborate with supervisors and managers on workload balancing and material coordination
• Attend team meetings and contribute to process improvement

What We’re Looking For:

• 5+ years of experience in service coordination, dispatch, or project administration (preferably with a mechanical, electrical, or plumbing contractor)
• Strong working knowledge of HVAC systems and service workflows (preferred)
• Ability to prioritize tasks in high-pressure situations and handle multiple deadlines
• Strong communication, decision-making, and organizational skills
• Ability to work flexible hours, including occasional overtime when needed
• Technological proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Professional demeanor, team-oriented, and adaptable to shifting demands

What We Offer:

• Competitive salary
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program (EAP)
• Employee referral incentives
• Ongoing career development and advancement opportunities

About the Company:

We are a full-service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of experience. Our specialties include New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing support, serving commercial clients throughout the region. We’re proud of our reputation for safety, service quality, and career development.

📩 Apply now to bring your coordination skills to a dynamic service team that values precision, communication, and customer satisfaction.

We are an Equal Opportunity Employer. All qualified applicants—including women, minorities, veterans, and individuals with disabilities—are encouraged to apply.